HAVE A QUESTION?
SHIPPING / FREQUENTLY ASKED QUESTIONS
ORDERS
What items do you ship?
We ship all decor and wall decor items within the U.S.
What items are local pick up only?
- All large furniture items are local pick up only. We realize that some customers may live outside of the Austin, Tx area and may want to purchase some furniture pieces. We will be more than happy to help assist you with that shipping project. You will be responsible for hiring a 3rd party for shipping and we will be there to help guide them. John-William Interiors is not responsible for hiring a 3rd party and is not responsible for any damage that may occur during the shipping process.
PAYMENT
What methods of payment do you accept?
- Visa™, Mastercard™, American Express™, and Discover™ credit cards with a billing address in the United States
- PayPal™
- John-William Interiors Gift Cards
Does John-William Interiors charge sales tax?
- John-William Interiors collect sales tax on all orders made within the U.S.
Do you accept international billing addresses?
No, we do not accept international billing addresses for credit cards. We only accept credit cards with U.S. billing addresses.
John-William Interiors was unable to authorize my credit card. What should I do?
Please email us at designer-austin@jwinteriors.com or call our showroom at 512-451-5511. Our business hours are Monday through Saturday, 10am - 6pm CST.
SHOPPING
Where do you ship?
We only ship our decor items nationwide. All furniture is local pick-up only.
Does John-William Interiors have a white-glove delivery service?
We only provide white-glove delivery through our JW Trade Program that is open to local interior designers.
What are the guidelines for local pickup?
Scheduled local pick-up can be coordinated via phone and we will do our best to accommodate your preferences. We can store at no additional charge for 60 days, but if you need special accommodations, please contact our team.
I am not local and would like my items to be shipped to me. What should I do?
Even though we do not offer nationwide shipping, we will be more than happy to help assist you with that shipping project. You will be responsible for hiring a 3rd party for shipping and we will be there to help guide them. John-William Interiors is not responsible for hiring a 3rd party and is not responsible for any damage that may occur during the shipping process.
RETURNS & EXCHANGES
Damaged Items
We take pride in our designer decor and the condition in which they arrive to you. If something isn’t right with the items that you ordered, please contact us to tell us what happened. We will contact you directly to resolve the issue.
Need Assitance?
- For further assistance, please email us at: designer-austin@jwinteriors.com
- Monday - Saturday: 10am - 6pm CST
- Phone: 512-451-5511
JOHN-WILLIAMS INTERIOR DESIGN
What is John-William Interiors Interior Design?
John-Williams Interior Design services are free and can be scheduled via email or phone. One of our masterful designers will consult with you about your interior design needs. Whether it’s furnishing an entire home or simply elevating that space to something you love, our designers will understand your wants and needs, and present you with design concepts, layouts, and more.
How do I book my appointment?
To book your consultation, click here (link to appointment form) and one of our in-house designers will contact you directly.
Can I choose my designer?
If you would like to work with a specific designer, please specify which one in the form that you complete here (link to appointment form).
Can the designer work with any existing furniture pieces?
Yes. Our designers work with the items that you would like to keep!
Do I need to prepare before an interior design consultation?
That is completely up to you. We do not require any preparation before consultation calls. But, if you have inspiration that you would like to show us or working within a budget, please email these details to us prior to your appointment.