We ship all decor and wall decor items within the U.S. 

• All large furniture items are local pick up only. We realize that some customers may live outside of the Austin, Tx area and may want to purchase some furniture pieces.  We will be more than happy to help assist you with that shipping project. You will be responsible for hiring a 3rd party for shipping and we will be there to help guide them. John-William Interiors is not responsible for hiring a 3rd party and is not responsible for any damage that may occur during the shipping process. 

• We accept Visa™, Mastercard™, American Express™, and Discover™ credit cards with a U.S. billing address, PayPal™, and John-William Interiors Gift Cards.

• Sales tax is collected for all U.S. orders.

We only accept credit cards with U.S. billing addresses.

If you face credit card authorization issues, please contact us at designer-austin@jwinteriors.com or call 512-451-5511 during our business hours (Monday through Saturday, 10 am - 6 pm CST).

Decor items can be shipped nationwide, while furniture is available for local pick-up only.

We offer white-glove delivery exclusively through our JW Trade Program for local interior designers.

Schedule local pick-up by phone, and we'll work to accommodate your preferences. We can store items at no additional charge for 60 days.

If you're not local and need shipping assistance, we can guide you on hiring a 3rd party for shipping. Note that we're not responsible for hiring a 3rd party or any shipping-related damages.

We take pride in our designer decor and the condition in which they arrive to you. If something isn’t right with the items that you ordered, please contact us to tell us what happened. We will contact you directly to resolve the issue. 

• For further assistance, please email us at: designer-austin@jwinteriors.com 
• Monday - Saturday: 10am - 6pm CST 
• Phone: 512-451-5511

John-Williams Interior Design services are free and can be scheduled via email or phone. One of our masterful designers will consult with you about your interior design needs. Whether it’s furnishing an entire home or simply elevating that space to something you love, our designers will understand your wants and needs, and present you with design concepts, layouts, and more. 

To book your consultation, click here (link to appointment form) and one of our in-house designers will contact you directly. 

If you would like to work with a specific designer, please specify which one in the form that you complete here (link to appointment form). 

Yes. Our designers work with the items that you would like to keep!

That is completely up to you. We do not require any preparation before consultation calls. But, if you have inspiration that you would like to show us or working within a budget, please email these details to us prior to your appointment.