Katie Merz's Hudson Square Column II

What methods of payment do you accept? 

• Visa™, Mastercard™, American Express™, and Discover™ credit cards with a billing address in the United States
• PayPal™
• John-William Interiors Gift Cards

Does John-William Interiors charge sales tax?

• John-William Interiors collect sales tax on all orders made within the U.S. 

Do you accept international billing addresses? 

• No, we do not accept international billing addresses for credit cards. We only accept credit cards with U.S. billing addresses. 

John-William Interiors was unable to authorize my credit card. What should I do? 

Please email us at designer-austin@jwinteriors.com or call our showroom at 512-451-5511. Our business hours are Monday through Saturday, 10am - 6pm CST.

Where do you ship? 

• Decor items are available to be shipped nationwide. All furniture is local pick-up only or white glove delivery.

Does John-William Interiors have a white-glove delivery service? 

• We only provide white-glove delivery to Austin and central Texas cities. This service can be scheduled with a designer over the phone. 

What are the guidelines for local pickup? 

• Scheduled local pick-up can be coordinated via phone and we will do our best to accommodate your preferences. We can store at no additional charge for 60 days, but if you need special accommodations, please contact our team. 

I am not local and would like my items to be shipped to me. What should I do? 

• Even though we do not offer nationwide shipping, we will be more than happy to help assist you with that shipping project. You will be responsible for hiring a 3rd party for shipping and we will be there to help guide them. John-William Interiors is not responsible for hiring a 3rd party and is not responsible for any damage that may occur during  the shipping process.

Our combination of service and product makes John-William Interiors unique and allows us the ability to provide high quality results to our clients.

Our staff is knowledgeable about every aspect of the selection process and can provide informed recommendations and solutions to almost any home furnishing need. Each has a minimum 20 years' experience and have seen many trends come and go.

Book A Designer

At John-William Interiors, we believe in classic, everlasting designs; whether it be contemporary, traditional, or something in between. We help create a beautifully designed timeless space that our clients love coming home to each day. Our years of experience, sophisticated craftsmanship, exceptional quality, and designer pricing are just a few of the qualities that help create these elevated spaces.

View Our Latest Work

If you are a designer in Austin, Texas, and the surrounding area, we invite you to apply to JW Trade — we treat your clients as our own and will work with you directly to best facilitate your vision for your client.

Apply Now